Usage
Submitting a new ticket
- Access the Portal — Navigate to your configured URL
- Sign In — Use LDAP or local credentials
- Select Request Type — Choose from available ticket types
- Fill Out Form — Complete required fields
- Attach Files — Add any relevant screenshots or documents (optional)
- Submit — Ticket is created in FreeScout and you’ll receive a confirmation
Managing your tickets
After submitting tickets, you can:
- View Your Ticket Dashboard — Click “My Tickets” to see all your submitted tickets
- Check Status — See real-time status updates (Active, Pending, Closed)
- Read Responses — View all replies and updates from the support team
- Reply to Tickets — Add additional information or ask follow-up questions
- Track Progress — Monitor the conversation history and resolution status
Each ticket shows:
- Ticket subject and type
- Current status with color-coded badges
- Submission date and time
- Full conversation thread with all messages
- Option to add new replies while ticket is active